Qui sommes-nous ?
Selectra facilite la comparaison et la souscription des contrats de la maison (énergie, télécoms). Son ambition : rendre le monde moins cher, plus vert et plus clair.
Désormais actif dans 15 pays, Selectra a connu une croissance très rapide atteignant 115 millions de visiteurs uniques par an sur ses sites web et une équipe de 1100 personnes principalement basée à Madrid.
Le Financial Times inscrit Selectra à plusieurs reprises au palmarès des startups européennes à la cr...
International support IT (omnichannel)
- Type de contrat : 6204ed2b69268
- Type de contrat : Stage long (6 mois)
- Niveau d'études : Bac + 5 et plus
- Expérience requise : Moins d'1 an
- Salaire : non précisé
- Lieu de travail : Madrid
-
Offre ouverte à l'international
Mission
Fonctions et responsabilités :
Integrating a team of 5 people composed of one product owner & team manager, one tech lead, two CRM Technical support and one senior developer. The International support IT will join the team in Madrid and will work with all the countries represented at Selectra.
Main missions : The CRM team assists with the support of all technical applications that do not require coding. Ticket resolution (for all applications*):
● Different configuration requests (new phone numbers/emails/fields, permissions, workflows, integration with different tools, etc)
● Problem solving (access problems/rights, bugs on a platform, bad configurations...)
● Team training on processes
*CRM, Telephony solution, Zapier, Typeform, Twilio, internal apps, etc...
As the scope of the team is very wide (many connected applications for the international market) the position of CRM/Telephony Assistant is a real opportunity for those who want to learn a lot in a young, caring and motivated team.
Profil recherché
Ideally we are looking for a candidate coming from an engineering background who meets the different skills:
- Have a real appetite for IT and new technologies, ideally with a strong background in computer science.
- Versatile, able to carry out several missions in parallel and endowed with a strong spirit of initiative.
- Enjoy writing and also have an analytical mind.
- Fluent in written and spoken in French and English.
- Professional experience is not necessarily required, but we are looking for a high level of self- demanding profile with a thirst for learning.
- Proactive, autonomous and flexible.
- Kindness
Informations complémentaires
Why Selectra?
- An ambitious company: we want to be THE company providing THE best tool to help customers manage their home contracts & recurring expenses.
- Top notch: we are (still) not Google, Amazon, or any other tech giant, but we follow their product and engineering practices.
Free language classes
- Great work-life balance: flexible work/holidays schedule
- A young and upbeat work environment: leave your suit behind; we’re a t-shirt and sneakers kind of place.
- A truly international team: +15 nationalities working in the same place.
- Company events: it’s a little challenging right now with COVID, but we love to party after having worked hard!
Conditions
- Job-based in Madrid (Marqués de Monteagudo 18, Madrid)
- Starting date : Asap
- Salary : depending on profile
- Gympass
Mission
Fonctions et responsabilités :
Integrating a team of 5 people composed of one product owner & team manager, one tech lead, two CRM Technical support and one senior developer. The International support IT will join the team in Madrid and will work with all the countries represented at Selectra.
Main missions : The CRM team assists with the support of all technical applications that do not require coding. Ticket resolution (for all applications*):
● Different configuration requests (new phone numbers/emails/fields, permissions, workflows, integration with different tools, etc)
● Problem solving (access problems/rights, bugs on a platform, bad configurations...)
● Team training on processes
*CRM, Telephony solution, Zapier, Typeform, Twilio, internal apps, etc...
As the scope of the team is very wide (many connected applications for the international market) the position of CRM/Telephony Assistant is a real opportunity for those who want to learn a lot in a young, caring and motivated team.
Profil recherché
Ideally we are looking for a candidate coming from an engineering background who meets the different skills:
- Have a real appetite for IT and new technologies, ideally with a strong background in computer science.
- Versatile, able to carry out several missions in parallel and endowed with a strong spirit of initiative.
- Enjoy writing and also have an analytical mind.
- Fluent in written and spoken in French and English.
- Professional experience is not necessarily required, but we are looking for a high level of self- demanding profile with a thirst for learning.
- Proactive, autonomous and flexible.
- Kindness
Informations complémentaires
Why Selectra?
- An ambitious company: we want to be THE company providing THE best tool to help customers manage their home contracts & recurring expenses.
- Top notch: we are (still) not Google, Amazon, or any other tech giant, but we follow their product and engineering practices.
Free language classes
- Great work-life balance: flexible work/holidays schedule
- A young and upbeat work environment: leave your suit behind; we’re a t-shirt and sneakers kind of place.
- A truly international team: +15 nationalities working in the same place.
- Company events: it’s a little challenging right now with COVID, but we love to party after having worked hard!
Conditions
- Job-based in Madrid (Marqués de Monteagudo 18, Madrid)
- Starting date : Asap
- Salary : depending on profile
- Gympass