Mission

Fonctions et responsabilités :

Mirakl is looking for a Customer Marketing Apprentice , reporting to the Senior Customer Marketing Manager in EMEA, to oversee activities. This role will support the management of community events & engagement and marketing to customers programs.

Customer Marketing at Mirakl is a multicultural team, focused on driving global awareness of the Mirakl brand and growing customer base (new logos, GMV growth, upsells, and renewals) with great stories told by strong customer advocates.

The team achieves this through a mutually beneficial exchange between Mirakl and its customers - who we call “Platform Pioneers” in recognition of their industry leadership. Customer Marketing goes beyond traditional Customer Marketing roles by providing more opportunities for personal brand visibility, peer connections & learning, and business insights to Platform Pioneers throughout their platform journey. While delivering value to Mirakl Platform Pioneers, this team will develop deeper Platform Pioneer knowledge and relationships to identify new opportunities to tell Pioneer stories across channels and in the field. Through this approach, Mirakl will ensure that customers remain the “North Star” at the center of all its marketing activities.

Your missions: 

Marketing to customers

Create and send marketing emails to customers: Product trends email, product feature release email, newsletters -- segmented by selected audiences and regions (French news to French customers).
Support Customer Marketing with Customer Success in planning and execution of customer webinars and events
Report marketing campaign activity results to stakeholders (Customer Success and Marketing)

Sales enablement

Platform Pioneer knowledge management: Organize & validate existing customer content, identifying opportunities for new/refreshed stories (including logos usage & customer dossiers)

Community Events

Support Customer Marketing Managers in coordinating customer community roundtables & Advisory Boards -- creating campaign elements and managing the events on an operational side
Plan an instrumental part in the execution of Mirakl’s Summit World Tour throughout Europe in the spring of 2025, helping the wide EMEA Growth Marketing team as whole

Profil recherché

You are the ideal candidate: 

A previous experience in Marketing is a strong plus
Strong command of language and written communication both in French and English, other languages like Spanish or German is a plus (multicultural team)
Demonstrated success in event or project management
Highly organized with strong attention to detail
Creative-minded, with an aptitude for designing emails and contents
Excellent interpersonal and communication skills with ability to work with multiple teams and represent the company in a positive, professional manner
Currently looking for a 1 year apprenticeship opportunity in Marketing starting in September 2024
Apprenticeship contract

Informations complémentaires

What we offer : 

A workplace that promotes well-being: breakfasts, sports and yoga classes, aperitifs, etc...
A tailored induction programme to enable you to develop your skills quickly
Empowering and progressive assignments to increase skills
A unique opportunity to discover a fast-growing French unicorn and to work with international teams
Access to discounts from our CSE (ticketing...)
A healthy mind in a healthy body, thanks to the Gymlib pass, take some time for yourself!
Modern premises in the heart of Paris (at the foot of the Eiffel Tower)
Swile meal ticket card
Coverage of your transport costs (Navigo at 50%, bicycle, etc.)